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Welcome to the
2025 Survey of Veteran Enrollees’ Health and Use of Health Care

This annual VA survey asks how Veterans use VA health services and what types of services they do or do not use. Your participation is voluntary, although we hope you will help us as we plan for the needs of those enrolled in VA Health Care. Even if you are not a current user of VA Health Care, your answers to the survey questions are important. This survey takes about 20 minutes to complete.

If you require assistance from another person to complete this survey, it is all right to ask another person to fill the survey out on your behalf as long as they are able to answer questions about your health care, health benefits, and health status.

Questions or concerns? Call the Survey of Enrollees Information Center at 1-888-383-9050 or send an e-mail questions@vhasoe.org. Center staff are available seven days a week from 9:00 am to 9:00 pm Eastern Time.
Note: If you are a Veteran in crisis or concerned about a Veteran in crisis, please contact the Veterans Crisis Line by calling 988 and selecting 1, text 838255, or chat online at VeteransCrisisLine.net/Chat.

Completion Guide

  1. 1

    1

    PIN
    Log in using the unique PIN which was included in your invitation letter.

  2. 2

    2

    Select an Answer
    Answer the questions to the best of your ability. There are no right or wrong answers.

  3. 3

    3

    Continue/Previous
    Use the continue or previous button to go between questions.

  4. 4

    4

    Submit
    When you have completed this online form, select “Submit Survey”.

Frequently Asked Questions

  • The Survey of Enrollees is a nationwide survey of Veterans enrolled in the VA Health Care system. The survey is conducted every year.
  • More than 42,000 Veterans per year participate in the survey.
  • Your answers will provide VA with a better understanding of Veterans’ use of VA Health Care, giving VA the information needed to better anticipate Veterans’ health care needs, improve services, and provide better programs for the Veterans who need them.

  • Yes, we want to hear from you even if you don’t currently use VA Health Care.
  • Your responses are an important source of information about the health care needs of all Veterans.

  • You were randomly selected from all Veterans enrolled in the VA Health Care system to participate in this scientific survey.
  • Your responses will represent the experiences of many other Veterans throughout the country.

  • We are asking you to share your personal experience and viewpoint when answering the questions in the Survey of Enrollees — it will take about 20 minutes.

  • You can complete the survey online by going to the following secure website: https://www.VHASoE.org
  • Once at the website, enter the personal identification number (PIN) listed in your enclosed invitation letter to begin the survey.
  • If you do not want to complete the survey online or do not have a computer, smartphone, or tablet, you can still participate. A paper survey will automatically be mailed within the next few weeks if you do not complete the survey online.

  • Your responses contribute to the most accurate, up-to-date information about Veterans enrolled in VA Health Care systems.
  • To make sure the results of the survey represent the Veteran population as a whole, it is very important to hear from everyone who was selected.
  • Your answers will help to improve VA Health Care services and help VA better anticipate the health care needs of all Veterans.

  • The survey includes questions about your health status, health insurance, use of health services, your service history, and demographics (e.g., employment status ).

  • No, the survey will NOT affect your VA benefits. Your VA benefits cannot be reduced or changed because of your answers, or whether or not you complete the survey.
  • Your participation is voluntary.

  • The Veterans Health Administration (VHA) Chief Strategy Office is conducting the survey.
  • The Chief Strategy Office serves as an advisor on VHA policy, strategic planning, and forecasting demand for health care services.
  • Trilogy Federal, LLC, a service-disabled Veteran-owned small business, and its partner Westat, a survey research firm, is under contract to collect data for the survey.
    www.TrilogyFederal.com / www.Westat.com

  • Your identity and your answers will be protected to the fullest extent allowed by law.
  • Your personal information will be secured in a protected electronic file.
  • Your answers will be combined with answers from other Veterans in the study and secured in a protected electronic file.
  • Your answers will not be connected to your name. They will be identified by a number only.
  • No information you provide will be released to the public in a way that can be traced back to you.
  • Your personal information will not be put in any report about this survey.
  • If you are completing the survey on behalf of the Veteran who received the survey invitation, these rights and protections also apply.

  • For your protection and privacy, the only way to change your information (including name, address, or notification of a deceased relative) is by calling VA’s Health Eligibility Center at 1-877-222-8387.
  • They are available Monday through Friday between 8am and 8pm ET to assist you with these requests.

  • If you have additional questions about the survey, you can call the Survey of Enrollees Help Center toll-free at 1-888-383-9050 or send an email to questions@VHASoE.org. Help Center staff are available from 9 a.m. to 9 p.m. ET, including holidays.
  • If you have questions about VA Health Care or VA benefits, please contact MyVA at 1-800-698-2411, go online at www.va.gov, or contact the Patient Advocate at your nearest VA medical center. You can find your nearest VA at www.va.gov/find-locations.
  • If you’re a Veteran in crisis or concerned about a Veteran in crisis, please contact the Veterans Crisis Line by calling 988 and selecting 1, text 838255, or chat online at VeteransCrisisLine.net/Chat. You don't have to be enrolled in VA benefits or health care to connect.

Privacy

  • Your identity and your answers will be protected to the fullest extent allowed by law.
  • Your personal information will be secured in a protected electronic file.
  • Your answers will be combined with answers from other Veterans in the study and secured in a protected electronic file.
  • Your answers will not be connected to your name. They will be identified by a number only.
  • No information you provide will be released to the public in a way that can be traced back to you.
  • Your personal information will not be put in any report about this survey.
  • If you are completing the survey on behalf of the Veteran who received the survey invitation, these rights and protections also apply.

Paperwork Reduction Act and Privacy Statement:

PAPERWORK REDUCTION ACT INFORMATION: This information is collected according to the clearance requirements of section 3507 of the Paperwork Reduction Act of 1995. No persons are required to respond to a collection of information unless it displays a valid Office of Management and Budget (OMB) control number. The valid OMB control number for this information collection is 2900-0609. The time required to complete this information collection is estimated to average 20 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. The information requested on this survey will be used to help VA assess the health status of Veterans and plan health care services. A response to this survey is voluntary.


OMB CONTROL NUMBER: 2900-0609
ESTIMATED BURDEN: 20 MINUTES
EXPIRATION DATE: 02/29/2028

Contact

Call the Survey of Enrollees Information Center at 1-888-383-9050 or send an e-mail to questions@VHASoE.org. Center staff are available seven days a week from 9:00 am to 9:00 pm Eastern Time.

For assistance with VA benefits or health care, or to update your contact information, contact MyVA at 1-800-698-2411 (1-800-MyVA411) or go online at www.va.gov. You may also contact your local VA Hospital Patient Advocate.

If you’re a Veteran in crisis or concerned about one, contact the Veterans Crisis Line to receive 24/7 confidential support. You don't have to be enrolled in VA benefits or health care to connect. To reach responders, dial 988 then press 1, chat online at VeteransCrisisLine.net/Chat, or text 838255.

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